FAQ

How long will it take for my order to ship? 

All items will be processed and shipped within 5-7 business days. This doesn't include weekends or holidays. You'll receive a confirmation email with a tracking number once your order is shipped. Please keep in mind that we have no control over your order once it has been shipped. Thank you for your patience! ☺

What should I do if my order gets lost?

Once items are shipped, it's out of our control. Please reach out to your selected shipping carrier.

Can I cancel or return my order? 

We don't accept cancellations or offer returns or refunds on orders.

But if your order arrives damaged, please email samrosestudio@gmail.com immediately with a detailed description and pictures of the damaged item(s). From there, we'll resolve the issue. 

Do you ship internationally?

Yes, we do!

Please note that there may be custom fees depending on location. Customers are responsible for paying the fees in order for items to ship. 

Do you still sell on Etsy?

Our Etsy shop is currently closed! This is the ONLY place to purchase our coloring book. 

What coloring supplies should I use for my coloring book?

Colored pencils, crayons, and most markers will work perfectly to color in your new coloring book. We prefer alcohol based markers like Ohuhu. When using markers, place a piece of scrap paper or card stock behind the page to prevent bleeding. 

Have any additional questions?

If you have anymore questions, please feel free to email samrosestudio@gmail.com before placing your order. Thank you! ☺